Sustainability is not just a goal, but a way of being in the world, doing business, and imagining the future.
SI TO SUSTAINABILITY
Sustainability is not just a goal, but a way of being in the world, doing business, and imagining the future.
So that equality, inclusion and respect for human rights are the basis for equitable and shared well-being.
Value and vision
For Servizi Italia, social sustainability is measured by how we take care of people: inside and outside the company. We believe that well-being, health, safety, and the enhancement of skills are the foundation for building a solid, inclusive, and future-oriented company.
Relationships with communities
We are present in the local area not only with our services, but also with actions of social value. We participate in local projects, collaborate with institutions, and promote dialogue with those who live alongside us. Because a good company is also one that gives back value to its community.
Concrete actions
In 2025, we reinforced our commitment through concrete initiatives: over 25,000 hours of training, programs to promote work-life balance, and efforts to combat workplace harassment—all aimed at fostering a more open and respectful work environment. At Servizi Italia, our employees are not just numbers; they are individuals with whom we share a journey of mutual growth.
The workplace as a place of life
The workplace is not merely a productive space, but a true contemporary agora: a space for encounter, connection, exchange, conflict, and transformation. Here, people bring not only professional skills, but also their identities, stories, bodies, emotions, vulnerabilities, and desires. In our daily interactions with others—especially when they do not conform to our standards, patterns, or expectations—resistance, fears, and oppositional attitudes may emerge. What we do not recognize as “like us” can frighten us because it forces us to imagine other possible “selves.”
Servizi Italia therefore chooses to explore the generative aspect of encountering others, recognizing that working with people means, first and foremost, learning to live with them. The workplace thus becomes not only a public forum but a laboratory of humanity, where everyone can bring their own authenticity and contribute to a richer, more inclusive, and more humane environment.
A company open to the local community
Servizi Italia took part in the “Imprese Aperte” (Open Companies) project promoted by the city of Parma, opening the doors of its factory in Castellina (PR) to employees’ families, students, and citizens with the aim of explaining the role of the company in the local social fabric and sharing the value of work and innovation as a place of cultural production and a social actor in the local community.
We support Sea The Change
Servizi Italia is supporting “Fishing for Litter“, an active project involving the recovery of plastic in the Adriatic Sea through the involvement of local fishermen who will carry out ad hoc outings to collect litter from the sea.
The laundry at the Port of Genoa
We told a piece of the city’s history through the voices of those who lived it.
The history of the harbor laundry
began in the 1930s and has developed through the major changes
that the port area has experienced over the
course of nearly 100 years.
Curious to see the documentary? Click here.
Donation of textiles to third sector organizations
The Group continued to support associations, non-profit organizations, and social promotion initiatives by donating textiles and h s for use in welfare and solidarity activities, in line with its corporate values and Code of Ethics.
Youth sports associations
For many years now, Servizi Italia has been supporting local charitable events (e.g., fundraising for non-profit organizations) and sports clubs committed to social inclusion and promoting sports among children and disadvantaged people.
Scientific dissemination
Servizi Italia continues to support scientific dissemination in the healthcare field by sponsoring events, conferences, and specialist congresses, often in collaboration with trade associations and organizations involved in clinical risk management.
Dialogue with schools and universities
ties with the world of education have been further strengthened through the launch of new partnerships with schools and universities, aimed at promoting career guidance and professional integration. The company recognizes the importance of accompanying the younger generation in discovering the world of production and sustainability applied to the healthcare and industrial sectors.
Constant dialogue with the community
We are committed to constant dialogue with the community through corporate pages on LinkedIn, Facebook Instagram and YouTube, through articles published monthly on the corporate blog and periodically in trade magazines, local and business newspapers.
Relations with trade associations
We actively participate in the trade association Assosistema, which aims to protect, disseminate and improve the activities of the integrated health care services sector. We join the National Bilateral Body with the aim of encouraging and promoting research on the issues of corporate social responsibility and occupational health and safety.
Social sustainability also means actions aimed at improving the quality of life of those who work within the company every day: find out how Servizi Italia takes care of its team.
So that the responsible and conscious use of resources is the key to giving future generations the chance to live in a world still full of opportunities.
A commitment that is good for the environment
At Servizi Italia, environmental sustainability is an integral part of how we operate. We manage complex processes, from sterilization to industrial laundry, with a constant focus on efficiency and respect for the environment. The goal is to reduce the environmental impact of our activities by investing in technology, optimizing the use of resources, and promoting virtuous behavior throughout the organization.
Energy efficiency and renewable sources
To reduce energy consumption and improve the efficiency of our facilities, we have implemented a structured plan of actions at various Italian sites. The measures we have taken include installing solar panels, replacing boilers and compressors with high-efficiency models, and adopting next-generation LED lighting systems.
We periodically conduct comparative analyses of the specific energy consumption of the various energy sources used, including natural gas, thermal energy, diesel, and, at our Brazilian sites, eucalyptus wood.
By 2025, 90.48% of the electricity purchased by Servizi Italia for its Italian facilities comes from renewable sources.
Atmospheric emissions and GHG
Water sourcing and usage in our production processes represent a particularly significant environmental issue, given the very nature of the services we provide. For this reason, we adopt an approach focused on maximum efficiency and water recovery, through the installation of dedicated technological systems and the continuous optimization of washing cycles.
Thanks to the installation of ultra- and nanofiltration systems for water recovery, approximately 140,000 cubic meters of water were recovered in 2025, equal to 18.9% of the total water withdrawn.
All of the Group’s facilities are equipped with on-site wastewater treatment plants, which ensure that discharges comply with the limits set by current regulations. Effluent quality control is carried out systematically, both through internal analyses and with the support of qualified external laboratories.
Responsible use of water
The supply and use of water in our production processes is a particularly important environmental issue, given the nature of the services we provide. For this reason, we adopt an approach based on maximum efficiency and water recovery through the installation of dedicated technological systems and the continuous optimization of washing cycles.
In 2024, we completed the installation of an ultrafiltration plant at the Castellina (PR) site, aimed at recovering process wastewater. At the same time, the Maxlav plant’s wastewater treatment system in Brazil is being upgraded with the aim of improving its environmental performance by the first half of 2025.
All Group plants are equipped with internal wastewater treatment systems, which ensure that discharges comply with the limits set by current legislation. Effluent quality is monitored systematically, both through internal analyses and with the support of qualified external laboratories.
Sustainable materials and chemicals
For packaging and distribution, we use thin shrink films containing recycled plastic, with the aim of reducing the consumption of virgin raw materials. We also promote the recovery of paper and plastic packaging generated throughout the production chain, favoring solutions that facilitate separate collection and recycling.
The chemicals used in washing, sanitizing, and reconditioning cycles are selected based on safety and low environmental impact criteria. All detergents used at comply with current regulations and, where possible, adhere to the requirements of the Ecolabel Regulation.
We are committed to promoting the use of reusable medical supplies and personal protective equipment, including the new full-body gown certified as both PPE and a medical device, which was developed to extend the product’s lifespan and reduce the generation of single-use waste.
Waste and industrial symbiosis
We manage special waste, both hazardous and non-hazardous, produced during the operating cycle in a traceable and digitized manner, ensuring compliance with environmental regulations and the efficiency of information flows. Where possible, our approach favors recovery operations over disposal, in line with the principles of the circular economy.
In 2024, we launched specific industrial symbiosis projects aimed at valorizing textile waste, promoting its reuse in other production cycles and thus contributing to the reduction of the overall environmental impact.
We believe that solid, responsible, and transparent governance is a strategic lever for generating long-term value, not only for the company but also for all the stakeholders we interact with every day.
Innovation and sustainability to drive change
In recent years, we have strengthened our corporate governance system by increasingly integrating innovation and sustainability: innovation as a driver of transformation towards more efficient and digitized models; sustainability as a strategic horizon that informs all our decisions, not as an isolated element.
Today more than ever, these two pillars continue to guide our commitment to:
In line with its values, starting in 2021, Servizi Italia has implemented a management system for the prevention of corruption and launched a compliance program aimed at preventing antitrust violations, with the goal of preventing and reducing the risks to which it may be exposed. In line with the Code of Ethics and the 231 Model, the Company has adopted its own Anti-Corruption Guidelines, outlining its commitment to both preventing and combating corruption (active, passive, public, and private), as well as an Antitrust Code of Conduct, in order to prevent and minimize the risk of any violations of Italian and European competition law.